Complaints Procedure
We want every bay window subsidence repair enquiry to go smoothly. If something has fallen short, this page explains how to tell us, what to expect from our reply, who handles concerns about the repair work, and what you can do next.
How to Raise a Complaint
Submit your complaint by completing the enquiry form. This is the dedicated channel we monitor, so sending it elsewhere may mean a delay. Plain, everyday wording is all that is needed. It is helpful to set out the property postcode, the name used when your enquiry was submitted, and a clear sequence of what occurred. Let us know whether your concern relates to the booking itself, to messages exchanged via the website, or to the repair visit and its outcome. Adding the result you are hoping for gives us a useful starting point.
Our Response
Once we have looked into your complaint, you will receive a written response. That response will set out our view of events and explain any steps we propose. Where we need to clarify something with you first, we will be in touch before issuing a final answer.
Concerns About the Repair Work
Bay Window Subsidence operates as a website that passes your enquiry details to the specialist firm that carries out the bay window subsidence repair. If your concern relates specifically to the quality of that repair work, the specialist firm responsible for carrying it out is the right party to address it, and we will direct you to them accordingly.
If the Matter Remains Unresolved
Should our written response fail to bring things to a satisfactory conclusion, you are not without recourse. You may wish to contact a consumer advice service or Citizens Advice, who can explain the courses of action open to you. Where a dispute concerns the repair work rather than the booking, approaching the specialist firm directly remains the most effective path forward.