Privacy Policy

This privacy notice applies to Bay Window Subsidence and the website baywindowsubsidence.co.uk. Bay Window Subsidence acts as the data controller for personal information received through this site, which means it determines the purpose for which that information is held and the way it is handled. The sections below explain what details are gathered from visitors, the reasons those details are needed, where they travel, how long they remain with us, and the choices available to you under data protection law.

Personal information reaches us through one route only: the enquiry form. Browsing the rest of the site does not cause any personal record to be created about you. The form is provided by Basin, which processes each submission and delivers the contents to us. You will typically be asked to supply your name, a telephone number or email address, the postcode or location of the property where bay window subsidence may be a concern, and a brief note about the symptoms you have observed, such as visible cracks, gaps around frames or structural movement. Please keep that note relevant to your situation and avoid including sensitive details or information about other individuals unless it is strictly necessary to describe the job.

The details you submit serve a single practical purpose: they are forwarded to the specialist firm that carries out bay window subsidence repair work. That firm will use your contact details to reach you directly about your enquiry. Once your details have been passed on, that firm is wholly responsible for how it handles and stores them from that point forward. We do not sell personal information to anyone, and we do not use it for marketing or any purpose unrelated to your enquiry.

We rely on legitimate interests as the lawful basis for handling your personal information. When you send an enquiry, there is a clear and reasonable expectation that your details will be used to progress the request you have made. We have balanced that interest against your right to privacy and are satisfied that handling your data in the way described in this notice is fair and proportionate.

We hold your personal information only for as long as it is needed. Once your enquiry has been dealt with and there is no continuing reason to retain the details, they are removed from our records. We do not store information simply because it has been received, and we do not retain anything for longer than is necessary.

Under UK GDPR, a range of rights is available to you regarding the personal information we hold. You may request a copy of your data to see exactly what we have recorded about you. If anything is inaccurate or out of date, you can ask us to put it right. Where you feel the information is no longer needed, you may ask for it to be erased. If you have concerns about how the data is being used, you can ask us to restrict our use of it while the matter is looked into. You also have the right to object to ing of your information. To act on any of these rights, please get in touch via the enquiry form. If you are not satisfied with how your concern is handled, you can refer the matter to the Information Commissioner's Office.

Like the vast majority of websites, baywindowsubsidence.co.uk uses cookies. These are compact data files that a site stores on your device when you arrive. Certain cookies keep the site functioning as intended, while others help us understand how visitors navigate through pages so we can make gradual improvements to the experience. You are able to manage or block cookies through your browser preferences, although altering those settings may mean that certain parts of the site no longer behave as expected.

If you have any questions about this notice or about the personal information we hold, please reach us through the enquiry form and we will respond as promptly as we can.